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Sessions | Instructor | Event Registration |

Event Information

Conflict and Communication: You vs Me vs Them | 4203528A
Date: August 12, 2020
Event Start time: 11:00 AM   End time: 1:00 PM
Location: Webcast

Facility: Webcast Event


Member:       $75
Nonmember: $101

CPE Credits:

2.00 CPE: Continuing Professional Education Technical

There are many kinds of “problem employees” in the organizational jungle. Even the most seasoned professionals find it difficult to deal with someone who employs a hard-edged, aggressive, “take-no-prisoners” communication style, or is “passive aggressive”, or is some other type that harms the culture. In this interactive session, participants will learn a systematic approach on how to deal with these “controlling” types without becoming one. By using a systematic approach to identifying and disarming the difficult person, participants will be able to eliminate the roadblocks and build a high performing culture.
  • Recognize the impact of personal and workplace conflict
  • Identify individual communication styles
  • Identify ways to deal with the really tough communication challenges
  • Identify individual and organizational conflict styles
  • Identify do's and don'ts for preventing workplace conflict.

Major Subjects:
  • Defining the problem – The multiple types of difficult people and how to spot them
  • Clarifying the cost – the damage done by difficult people
  • Three absolute do’s and don’ts in managing conflict with difficult people
  • How to recognize “shark” like behavior
  • Distinguishing rational from intuitive approaches
  • How to expand your behavioral flexibility to handle specific kinds of tough situations
  • Using “pacing behavior” to build trust and defuse anger patterns
  • Improving interpersonal communication skills
  • How to stop hiring and encouraging “victims”

Level of Difficulty:

Field of Interest:
Communications and Marketing

Some supervisory or management experience

Designed For:

Advanced Prep:

Event Notes: